Billing FAQ

Billing Department Contact:

 
Hours: Monday through Friday, from 8am to 5pm (PST) and 11am to 8pm (EST)

Phone: 530-674-4200 or 866-888-4638

Email: billing@succeed.net

Online Chat: https://succeed.net


Access your account online 24/7: https://myaccount.succeed.net/

 

 

Do you accept automatic payment?

 

We encourage all of our customers to set up automatic payments to assist in saving paper and reducing costs to our customers. We accept echeck, ACH, and all major Credit and Debit cards, which include Discover, American Express, Visa, and MasterCard.

 

To set up your account to automatic payment simply login to your account online, enter your primary email address as your login and your account password. You may also contact our billing department by phone or chat to help gaining access if you don’t know your login.

 

While we do accept cash and check payments, our company does not accept check by phone, ACH payments or any type of direct transfer. We apologize for any inconvenience this may cause.

 

 

Can I pay for multiple months of services?

 

All services have the ability to be set up on multi-month payment plans. We offer Quarterly, Semi-Annual, and Annual options. Accounts paying annually will have our paper invoice fee waived. Paper invoicing fees are only charged per invoice cycle. Which means, the less often you are invoiced, the more you save.

 

 

What do I do if my account is suspended?

 

If you are being redirected to a page that states your account is on hold, or your Internet services are not working due to possible lack of payment; please call our Billing Dept. to have your services reinstated.

 

 

What are your billing practices?

 

Accounts are invoiced and due in advance of service. Payment is due no later than the expiration date indicated on the customer invoice. Failing to make payments within 14 days after the due date will result in the account being suspended automatically by our billing software. There will also be a $10.00 late payment fee for all delinquent accounts.

 

All invoicing is done via email to your Succeed.Net email address (or billing override email). If you would like to request a different email address please revise your billing email override settings via your online account access. We also offer postal invoices for your account. Postal invoices are sent approximately 14 days before your due date. There is an additional charge of $2.00 (two dollars) per billing cycle for postal invoicing.

 

We encourage multi-month payments, date adjustments or automatic payments to avoid accounts becoming past due. If you would like to make changes to your payment option on your account, please contact billing.

 

You can review our entire Billing Policy in our Terms and Conditions: https://succeed.net/terms-and-conditions/

 

 

How do I access my account online?

 

To access your account online simply follow the steps below:

 

  1. Go to http://myaccount.succeed.net/

2.   Click "Secure Client Login"

3.   Enter the email address we have on file as your primary contact email address

4.   Enter your online account password. (There is no connection to your email password unless you set them to be the same.)

(If you do not remember your password, click "Request a Password Reset" and our system will email you a secure password to login with. This will not change your primary password for your email account, this will only reset the password to access your account online.)

5.   Click Login and review your account data

 

Once logged in, you will have access to view/pay invoices, view all services, update your password and contact information, open support tickets and speak to our staff.

 

If you have any trouble attempting to access your account online, please contact our Billing or Support staff.

 

 

What are the steps to cancel my account?

 

Succeed.Net does not monitor accounts for inactivity. Absence of activity or usage of your account will not result in termination of your account by Succeed.Net. In addition, refunds will not be issued based on the absence of activity. If you fail to notify us of your intention to cancel, you will be responsible for all access fees until the date of account termination, regardless of usage.

 

Customer must give a 30-day notice to cancel all services. Succeed.Net will not issue any pro-rated refunds for any prepaid or unused time on multi-month or yearly accounts.

Accounts will only be canceled in full when the balance on the account is zero dollars ($0.00).

 

Ways to cancel:

  1. A Phone call by the account holder to 530-674-4200 or 866-888-4638
    1. A written request via US Mail to: Succeed.Net, 970 Reserve Drive, Suite 160, Roseville, CA 95678
    2. Cancellation by submitting a request online at https://myaccount.succeed.net by the account holder.

 

One of the above options must be used to terminate service and relieve the subscriber of the obligation to pay monthly service charges.  Written requests must contain your username, the current date and your reason for cancellation. Only the account owner can cancel an account.

 

Please review our entire Cancellation Policy in our Terms and Conditions: https://succeed.net/terms-and-conditions/

 

 

Why do you apply a late fee?

 

Accounts are invoiced and due in advance of service. Payment is due no later than the expiration date indicated on the customer invoice. Failing to make payments within 14 days of the due date will result in the account being suspended automatically by our billing software. There will also be a $10.00 late payment fee applied to all delinquent accounts.

 

We apply a late fee to all accounts that are delinquent to cover the costs associated with our billing processes that take place with a delinquent account.

 

Accounts in default for more than 45 days are subject to termination and submission to a collection agency. In addition, a collection fee of $15 will be assessed as well as an interest charge of 1.5% per month on the outstanding balance. If the subscriber defaults in the payment of any amounts owed thereafter, they agree to pay Succeed.Net its actual expenses, including attorney and collection agency fees, incurred in enforcing its rights under this billing policy.

 

Please review our entire Billing Policy in our Terms and Conditions: https://succeed.net/terms-and-conditions/

 

 

Can you temporarily suspend my service while Im away?

 

Unfortunately, we cannot temporarily suspend services for our customers. All services incur costs to us regardless of usage and we do not monitor any account for activity.

 

You may however, have the ability to downgrade your service to the lowest package during the time period you may be away. To find out what is available to you, please contact a Sales Representative.

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